Assuring that each of these documents is present and meets the underwriter’s requirements, as well as Fanny Mae and Freddy Mac, can be quite a daunting task. Any loan not having the required documentation suite risks being delayed or possibly not funded.
ICS has extensive experience providing capture and classification solutions for mortgage brokers and lending institutions. We automate document capture, as well as streamline the management of incoming closing documents. In addition, we help ensure your underwriting department has all of the required documents by implementing workflow and automatic notifications. As these documents are passed between parties, we make sure the final package not only meets the bank’s documentation requirements, but also Fanny Mae and Freddie Mac’s documentation structure.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
I just wanted to share some thoughts with you on what a wonderful team member you have in Beverly, Director of Support. She was such an instrumental part of this transition. It is apparent that all of the dental plans have the utmost respect for her. Her knowledge of the system and ability to jump in to resolve issues quickly is one of the reasons we were able to have a smooth transition. I was very appreciative of her commitment to the project and the team.