Many Intelligent Capture Customers realize that navigating through Administration Console can be a bit challenging, and if they have multiple jobs or processes to review this task becomes even more daunting. ICS has recognized this issue and has created a simplified new front-end interface, Attended Client Manager (ACM), to launch queues.
ACM is designed as a single interactive dashboard, displaying all manual processes, giving the end user a total number of tasks available for each manual process. At a single glance, the operator can see where the heaviest volumes reside or where a potential backlog may exist. Combined with the dashboard information, ACM allows the operator to easily launch a selected task. Additionally, ACM combined with the ICS CapReport module will provide users the ability to track session time per operator for each individual process or que. This allows for valuable reporting on operator time and statistics.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
ICS is a great partner to work with! They care about their customers and are so responsive to their needs. EVERYONE in the company is willing to do the work. There have been several times I've called the main phone line and the VP has answered or I check in on something and the executives are taking care of day to day work. Our Partnership with ICS has been very successful, enjoyable, and one I would recommend!