How much time do your Intelligent Capture managers spend creating daily or weekly schedules to oversee operators ensuring that they are working in the correct queues? How do you verify which operators perform best in each queue? ICS has developed the Automated Staffing Plan (ASP) to give managers the knowledge they need to manage their team in the most effective way possible and reduce labor costs wherever possible.
ASP is an automated solution that complements Intelligent Capture to automatically give managers the ability to see most efficient use of their operators by placing them in the Intelligent Capture queues that they are most productive in. You will always know which operators to place in each queue to be the most productive you can. ASP provides Intelligent Capture users the ability to gain efficiencies by reducing both labor costs as well as management time spent overseeing queue volumes and available labor resources.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
ICS is a great partner to work with! They care about their customers and are so responsive to their needs. EVERYONE in the company is willing to do the work. There have been several times I've called the main phone line and the VP has answered or I check in on something and the executives are taking care of day to day work. Our Partnership with ICS has been very successful, enjoyable, and one I would recommend!