OpenText’s ECD provides a blend of industry experience with deep expertise on ECM technologies. With years of experience assisting customers with solutions in life sciences, energy & engineering, healthcare, financial Services, public sector and more, ECD is uniquely able to provide critical guidance from strategy through optimization of your solution. Our holistic approach tightly integrates consulting, education, support and partner services to meet your business goals. We leverage the breadth of our internal relationships, deep product knowledge and external partnerships to ensure your success. We’ve helped thousands of customers, including over half of the Fortune 500, realize rapid and lasting results. OpenText solutions represented by ICS include Intelligent Capture (Captiva) and ApplicationXtender.
ibml delivers complete document imaging solutions that combine world-class hardware, software, and services to help customers accelerate access to mission-critical business information, improve operations efficiency and effectiveness, reduce costs, and achieve operational excellence. ibml accomplishes this through a clear focus on the operational requirements and challenges of capturing content from documents, providing the most accurate and complete data possible to back-end content management and enterprise applications. Whether it’s product development, manufacturing, sales, delivery or support, operational excellence underlies everything we do. We back up this unique approach with the highest performing scanning and capture platform, a culture of customer satisfaction, and an adaptable and knowledgeable team. This approach delivers key benefits to executive management, operations managers, and IT managers alike. It’s little wonder that ibml has achieved sustained and profitable growth since 1992. ICS represents the ibml ImageTrac Series.
Tangent Systems is a leader in the field of electronic check clearing software, known as Deposit21. Tangent’s electronic payment clearing software builds on 25 years of experience providing high-speed remittance and document processing systems. Tangent’s high-speed document capture, image data entry, balancing and check processing software has enabled customers around the world to process many billions of documents rapidly, efficiently and accurately.
MetaSource was founded in 2007 through the merger of two well proven BPO and document management companies, Mackin Imaging Systems and Data Services Direct, which created a national servicing platform with nearshore operations in Mexico and long held strategic sourcing partnerships in China, and India. The company’s 4,700+ customers represent segments in retail, transportation, financial services, insurance, healthcare and the public sector touching over 250 million US consumers.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
I just wanted to share some thoughts with you on what a wonderful team member you have in Beverly, Director of Support. She was such an instrumental part of this transition. It is apparent that all of the dental plans have the utmost respect for her. Her knowledge of the system and ability to jump in to resolve issues quickly is one of the reasons we were able to have a smooth transition. I was very appreciative of her commitment to the project and the team.