Performance and efficiency are crucial to the success of any business, not only for the business, but also for the staff performing the service. Without the tools to provide feedback to that staff, they may not truly realize their actual performance and efficiency. ICS has developed the Operator Performance Indicator (OPI), a tool by which operators can know exactly how effective and efficient they are in achieving production levels that will allow them to earn additional incentive pay.
The Operator Performance Indicator from ICS integrates directly with OpenText’s Intelligent Capture software to give operators instant feedback on whether they are above, at, or below stated document per hour base thresholds to earn incentive. OPI visually changes the border of the application screen to easily indicate what percent of base they are achieving for the most recent five minutes of production time. OPI works inside the ICS tool Attended Client Manager (ACM), which is a more user-friendly way to choose which job and queue an operator wants to work in Intelligent Capture. Each job and queue have a unique document per hour base set for achieving Incentive that each operator can earn based on performance. Operators that are performing below base will have a red, orange, or yellow screen border as they pass specified thresholds. Operators that are performing above base will have a green, blue, or purple screen border as they pass specified thresholds. Given timely feedback on their performance, productivity increases of 15-50% can be seen across the board for all operators, which means more incentive pay for the same amount of time worked.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
ICS is a great partner to work with! They care about their customers and are so responsive to their needs. EVERYONE in the company is willing to do the work. There have been several times I've called the main phone line and the VP has answered or I check in on something and the executives are taking care of day to day work. Our Partnership with ICS has been very successful, enjoyable, and one I would recommend!