We differentiate ourselves by providing exceptional service and quality, ensuring your vital information is routed to the proper individuals or departments within your organization quickly. We extract and validate incoming information and distribute to the proper channels, decision makers, or workflows, giving your staff the information they need to do their jobs efficiently. All while eliminating the need for you to maintain a cumbersome and labor intensive mailroom operation.
Let us show you how you can save money and get information to your staff faster by utilizing our digital mailroom solutions. We help make you more available to focus your resources on serving your customers rather than managing your mail.
Secure pick up from post office or receipt from third-party courier.
When your mail arrives at our office it is immediately logged into our proprietary tracking system to ensure security and accountability. Each envelope is counted and tracked from time of receipt to export.
Opening and extraction of contents. We prepare each and every document for scanning, including the removal of all bindings, staples, paper clips, etc. We also separate the mail based on your specific business rules or needs. For example, mail can be separated by document type (invoices, claims, purchase orders, etc.) or even separated by individual departments within your organization (AP, HR, Administration).
ICS utilizes top-of-the-line production level scanners from ibml to allow for quick and efficient batch level scanning, reducing downtime and the need for human intervention.
ICS’ experienced team of developers will build a Captiva Capture environment for your specific needs. Images can be classified by document type or specified business rules to ensure the data you need is properly extracted. The documents are indexed to so your team can easily search and retrieve the information they need to execute their daily tasks.
ICS has the ability to export images and indexed data to leading content management systems, databases, and legacy applications with the support for virtually any file formats. We can also help you set up and manage workflow processes that will help streamline the flow of information through your organization.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
I just wanted to share some thoughts with you on what a wonderful team member you have in Beverly, Director of Support. She was such an instrumental part of this transition. It is apparent that all of the dental plans have the utmost respect for her. Her knowledge of the system and ability to jump in to resolve issues quickly is one of the reasons we were able to have a smooth transition. I was very appreciative of her commitment to the project and the team.