While EDI has transformed dental claims processing to a streamlined, electronic endeavor, paper still represents approximately 20% of all claims submitted – and about 20% of those contain a dental x-ray that also needs to be processed with the claim. These ratios are not expected to change over the next 10 years.
Because processing paper claims is labor-intensive, many dental plans struggle processing them internally in a timely manner and without too much overhead. Other dental plans that outsource paper claims processing have issues with scanning x-rays and ensuring the security of their data (keeping data entry on-shore). In both cases, achieving claim-level accuracy of 98% or above, and processing them within 48 hours can also be challenging.
The purpose of this whitepaper is to identify the best practices that make processing paper dental claims faster, in a fully secure manner and with the highest degree of accuracy. These best practices break down into three categories:
Please fill out the form below to download a PDF of our Paper Dental Claims Processing Best Practices whitepaper:
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