While EDI has transformed dental claims processing to a streamlined, electronic endeavor, paper still represents approximately 20% of all claims submitted – and about 20% of those contain a dental x-ray that also needs to be processed with the claim. These ratios are not expected to change over the next 10 years.
Because processing paper claims is labor-intensive, many dental plans struggle processing them internally in a timely manner and without too much overhead. Other dental plans that outsource paper claims processing have issues with scanning x-rays and ensuring the security of their data (keeping data entry on-shore). In both cases, achieving claim-level accuracy of 98% or above, and processing them within 48 hours can also be challenging.
The purpose of this whitepaper is to identify the best practices that make processing paper dental claims faster, in a fully secure manner and with the highest degree of accuracy. These best practices break down into three categories:
Please fill out the form below to download a PDF of our Paper Dental Claims Processing Best Practices whitepaper:
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
I just wanted to share some thoughts with you on what a wonderful team member you have in Beverly, Director of Support. She was such an instrumental part of this transition. It is apparent that all of the dental plans have the utmost respect for her. Her knowledge of the system and ability to jump in to resolve issues quickly is one of the reasons we were able to have a smooth transition. I was very appreciative of her commitment to the project and the team.