The ICS Dental Claims Processing Solution is an automated, high-volume claims form capture and processing solution built on OpenText Intelligent Capture (Captiva) technology. It processes all ADA-regulated dental claim forms quickly and efficiently-even those not designed for capture, then exports them to EDI in 837D format. ICS creates a complete workflow, allowing a dental payer to process and pay a dental service provider or to reimburse plan members automatically and accurately.
Beyond its processing efficiency, the ICS Dental Claims Processing Solution brings new accountability and auditing capability to the claims process. The solution generates reports using an advanced system that is easily accessible, covering metrics that will show all work queues-including manual queues-and the volume of claims within them. Diverse forms can be extracted efficiently, and typically processed the same day the claim was received.
Having been built on the OpenText Intelligent Capture (Captiva) platform, the ICS Dental Claims Processing Solution is an OpenText Certified solution and even won Best Capture Solution recently. OpenText engineers have reviewed its architecture for functional completeness, performance, scalability, security, deployability, supportability, and interoperability with associated enterprise applications. OpenText Certified solutions offer tight roadmap alignment with OpenText platforms, generate a rapid return on investment, and replace expensive customizations.
I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.
Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.
I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.
I just wanted to share some thoughts with you on what a wonderful team member you have in Beverly, Director of Support. She was such an instrumental part of this transition. It is apparent that all of the dental plans have the utmost respect for her. Her knowledge of the system and ability to jump in to resolve issues quickly is one of the reasons we were able to have a smooth transition. I was very appreciative of her commitment to the project and the team.