Dental Claims Processing FAQ

The Next Evolution Is Here

Dental Claims Processing FAQ

From Paper to EDI: Streamlining Dental Claims Processing for Payers

Why Choose Dental Claims Processing Software from ICS?

  • Many dental payer organizations have pushed the manual process of data entry to offshore vendors to alleviate higher labor costs, which can present security and turnaround issues
  • ICS Dental Claims Processing Software (with its automation) allows users to perform these capture functions in-house at a reduced labor cost with fewer FTEs

 

Why Not Build Our Own In-House Dental Claims Solution?

  • There are no economies of scale for one-time only development
  • In-house development projects often take much longer than purchased solutions
  • There is high risk that too few individuals are familiar enough with the system to maintain it over time, and what happens when they leave?

 

Isn’t an 80% Data Extraction Rate Low for Claims Processing?

An 80% extraction of paper forms is a very good percentage for claims. If these are processed with automation, the overall efficiency is raised dramatically. There will always be special/manual cases to contend with, but personnel have now been freed up.

 

Can You Handle My Volume of Claims?

Our software has been proven with SLAs for 8,000 forms a day. We know it can scale beyond that with the right equipment.

 

Will Your Software Integrate with My Line-of-Business System?

The ICS system is built to integrate with many different database LOB backends.

 

What Are the Steps for Implementing Your Software?

  1. Develop Project Charter
  2. Develop Project Management plan
  3. Collect Requirements
  4. Define Scope
  5. Create Work Breakdown Structure (WBS)
  6. Develop Schedule
  7. Develop Communication Plan
  8. Develop Risk Management Plan
  9. Control Schedule

 

What If We’re Not Ready for Dental Claims Processing Software?

Then you will continue to experience:

  • Low efficiency
  • High risk of noncompliance
  • High labor costs, error rate

Learn More About Our Paper To EDI Process

Client Testimoninals

  • I can't express how much your time is appreciated. I have never worked with a company that has this much dedication to customer satisfaction. I Just wanted to let you know what it means to me and our organization.

    Lead Applications Programmer, Current Customer

  • Our relationship with ICS is professional, collaborative, and constructive. We use ICS as the subject matter expert for the Captiva data capture software, as a developer of applications using Captiva data capture software, architect of applications to ensure efficient and accurate running of the applications, a teacher for our developers in the Captiva data capture software and as an integrator of third party vendor applications and software; check processing and scanner hardware. ICS will go the extra mile to deliver the services we’ve come to expect as our service provider.

    Current Intelligent Capture (Captiva) Customer

  • I have enjoyed working with you and your team. ICS has been a very important part of our ability and success to service our clients to their expectations. I will be forever grateful to you and ICS for all that you have done and will continue to do as we both grow with the future.

    Current Dental Claims Processing Customer

  • ICS is a great partner to work with! They care about their customers and are so responsive to their needs. EVERYONE in the company is willing to do the work. There have been several times I've called the main phone line and the VP has answered or I check in on something and the executives are taking care of day to day work. Our Partnership with ICS has been very successful, enjoyable, and one I would recommend!

    Claims Manager, Current Dental Claims Customer

Got Questions? We'd Love To Hear From You!